Optivoq

Solution

AI Enquiry Assistant

The first reply often decides whether a prospect waits or keeps searching. An assistant can cover the repeatable questions while you stay in control of anything unusual.

  • Web
  • WhatsApp where supported
  • FAQs
  • Qualification
  • Human handoff

The problem

Enquiries arrive while the owner is delivering the service. Slow or incomplete replies lose people who were ready to book.

The system

An assistant can answer common questions on the website and, where supported, WhatsApp. It qualifies the enquiry, checks service area, and escalates anything unusual.

How we approach it

We write approved answers, qualification questions and escalation rules, then place the assistant on the website and, where supported, WhatsApp.

Business outcome

Serious prospects receive a useful reply quickly, and the business owner gets a structured handoff instead of a vague message.

When it fits

Useful when enquiries arrive while you are delivering the service, or when the same questions are asked every week.

Optivoq. A Techadex company.