Solution
Automation
Follow-up fails when it depends on memory. Reminders, missed-enquiry recovery and review requests should run the same way every time.
- Follow-ups
- Reminders
- Missed-enquiry recovery
- Review requests
- Reactivation
The problem
Follow-up depends on whoever remembered to check their phone. Reminders, missed-enquiry recovery and review requests happen inconsistently.
The system
We put repeatable work on rails: follow-ups, reminders, missed-enquiry recovery, review requests and reactivation — with people still in control of sensitive cases.
How we approach it
We automate the repeatable steps after first contact, with stops for anything that needs a person.
Business outcome
Warm prospects are less likely to go cold, and completed work can turn into reviews and repeat business.
When it fits
Useful when warm prospects go quiet, bookings need reminders, or reviews are left to chance.